Privacy Policy
Last updated: 5/1/2026
1. Introduction
This Privacy Policy explains how VideoShop collects, uses, stores, and shares personal data when merchants, agents, and end customers use the video commerce platform, widget, APIs, dashboards, and mobile applications.
2. Data We Collect
Depending on how the service is used, we may collect:
- Account and workspace data such as name, email, company, roles, and tenant settings
- Customer-submitted data such as name, email, phone number, scheduling notes, and product interest
- Operational call metadata such as room identifiers, join times, leave times, duration, agent assignment, and feedback
- Device, browser, app, and network metadata required for session reliability, fraud prevention, and debugging
- Billing and transaction metadata needed for invoicing, wallet top-ups, and plan enforcement
- Webhook, integration, and API usage records needed for platform operations and auditability
3. How We Use Your Data
We use personal data to:
- Provide queueing, scheduling, video call, notification, billing, reporting, and support features
- Authenticate users, enforce permissions, prevent abuse, and investigate incidents
- Process payments, manage subscriptions or trials, and maintain service records
- Deliver transactional emails, reminders, push notifications, and integration webhooks
- Monitor performance, reliability, and product quality
4. Legal Basis and Merchant Responsibility
Where merchants use the platform to communicate with their own customers, the merchant is responsible for ensuring it has an appropriate lawful basis to collect and use customer data, including any required notices or consents.
5. Service Providers and Subprocessors
We may use third-party providers for infrastructure, database hosting, email delivery, payments, telephony, authentication, push notifications, and video transport. These providers process data only as needed to deliver the service or as required by law.
6. Data Retention
We retain data for as long as needed to operate the service, meet contractual commitments, resolve disputes, maintain security records, or comply with legal obligations. Retention periods may differ for account data, billing records, audit logs, and communications data.
7. Data Security
We use reasonable technical and organizational safeguards such as access controls, credential management, environment separation, and encrypted transport where supported. No system can be guaranteed fully secure.
8. International Transfers
Depending on deployment choices and service providers, data may be processed outside the country where the customer or merchant is located. Merchants are responsible for ensuring their own use of the platform satisfies local legal requirements.
9. Your Rights
Subject to applicable law, users may request access, correction, deletion, or export of their personal data. Requests may be limited where retention is required for security, compliance, billing, or dispute-resolution purposes.
10. Cookies and Similar Technologies
The service may use cookies, local storage, and similar technologies for authentication, session continuity, analytics, and abuse prevention. Merchants are responsible for any site-level consent requirements applicable to their own storefronts.
11. Children
The service is not intended for use by children without appropriate supervision and is not designed for the knowing collection of children's personal data in violation of applicable law.
12. Contact
For privacy-related requests, contact the operator of this deployment using the support or legal contact details published in the live service. This page is a product template and should be reviewed and finalized before production launch.