Live Video Calls
Connect visitors with agents via 1-to-1 video sessions for real-time product guidance.
Today's Live Ops
RealtimeQueue Length
18
Agents Online
24
Avg. Join Time
42s
Conversion Lift
+29%
Top channel today
Product consultation calls
312 sessions completed across 5 stores
Trusted by 300+ stores
99.95% uptime
SOC-ready controls
Global edge delivery
Built for scale, not demos
Modular architecture keeps call providers, feature flags, billing, and team permissions decoupled.
Team Routing
Route customers by language, plan, intent, and queue policy with role-aware assignment.
Widget in Minutes
Install on any storefront using one script and manage behavior centrally per tenant.
Revenue Analytics
Track conversion lift, call duration, queue drop-off, and team efficiency in one dashboard.
Security by Default
RBAC, secure tokens, audited APIs, and contract-compatible upgrades for zero-surprise releases.
Automation Ready
Use webhooks and feature flags to launch experiments without changing core flow logic.
How the call lifecycle works
Step 1
Customer joins queue
Widget captures intent and pushes request to queue with live position updates.
Step 2
Agent accepts
Agent app receives real-time event and claims request with permission checks.
Step 3
Secure room join
Backend issues short-lived call token and both parties join room safely.
Step 4
Call complete + insights
Session data, outcomes, and billing events sync back to dashboard analytics.
Simple, transparent pricing
Start small, unlock advanced modules as your team and traffic grow.
Starter
₹2,999/month
- Up to 3 agents
- 1 website
- 100 minutes/month
- Basic analytics
- Email support
Most Popular
Professional
₹7,999/month
- Up to 10 agents
- 5 websites
- 500 minutes/month
- Advanced analytics
- Priority support
- E-commerce integration
Enterprise
Custom
- Unlimited agents
- Unlimited websites
- Pay-per-use billing
- Custom integrations
- Dedicated support
- SLA guarantee
Teams scaling with VideoCall
“Video calls doubled our assisted checkout conversion within 6 weeks.”
Anita Mehra
Head of Growth, UrbanCart
“Queue + agent routing cut wait time by 42% without hiring extra staff.”
Rohan Sinha
Ops Lead, StyleBox
“The dashboard made performance reviews objective and easy for every team.”
Neha Arora
CX Director, HomeLane Bazaar